Data Protection Policy

Information about our organisation

HALL PLACE VETERINARY CENTRE, LEE FARM, LEE LANE, PINKNEYS GREEN, BERKSHIRE SL6 6PE

HALL PLACE VETERINARY CENTRE specialises in Veterinary Care.

Our privacy policy covers HALL PLACE VETERINARY CENTRE and its websites:

Data Controller

HALL PLACE VETERINARY CENTRE

Web Sites

www.hallplaceveterinarycentre.co.uk

Compliance Data Protection Act 1998

The Data Protection Act regulates the processing of 'personal data'. Companies like HALL PLACE VETERINARY CENTRE do process personal data and the Act requires us to give our clients, or anyone who has contact with the company involving the transfer of personal data, information about our data processing activities.

What are 'Personal Data' and 'Data Processing'?

'Personal data' is any information relating to a living individual from which he or she can be identified (eg. an address). Any form of recording, transferring, amending or deleting of personal data is classed as 'data processing'.

Types of processing

At HALL PLACE VETERINARY CENTRE our data processing activities are very routine and typical of what you would expect with a company like ours. We need to record the contact details of our clients by means of computer databases and paper files. We record personal details provided by job applicants. We also occasionally need to make backup copies of our records. These records will be erased or destroyed from time to time. We do not record telephone conversations and we do not release your details to third parties for marketing purposes.

Retention of data

We will keep personal data only for as long as is necessary. We will take reasonable steps to ensure that personal data is kept up to date and accurate. Any sensitive data recorded in paper form will be destroyed using a paper shredder before being disposed of.

Third Parties

Your information will not be shared with any third party unless it is necessary to do so or to provide you with a service you have requested or have become entitled to as a client. We may occasionally share data with external associates who assist us in the provision of our services. We ensure that your personal data will not be disclosed to State institutions and authorities except if required by law or other regulation.

Security

All our employees and data processors, who have access to, and are associated with the processing of personal data, are obliged to respect the confidentiality of personal data.

Information regarding website data collection and processing

Automatic Collection of Information

Cookies

This website uses 'Cookies'. Cookies are tiny pieces of text that a website transfers to the cookie file on your computer or mobile device. The cookies we use cannot harm your computer, do not contain any personal information, and cannot be used to identify you.

We want our website to be easy to use, reliable and relevant to visitor interests. In order to monitor how our site is being used, and to help us improve it, our website needs to place small files known as cookies on your device (computer, mobile etc). Cookies are used by the majority of websites. They are essentially small text files which are harmless to your computer and are not used by this website to identify you personally.

These pieces of information are used to improve services for you through, for example:

• enabling a service to recognise your device so you don’t have to give the same information multiple times.

• measuring how many people are visiting the website, so areas of most interest on a site can be identified.

You can manage these small files yourself and learn more about them from AllAboutCookies.org.

Our use of cookies

The list below shows all of the cookies that are set by this website and the third-party services we use.

Google Analytics Cookies

Google Analytics sets cookies to help us accurately estimate the number of visitors to the website and volumes of usage. Google Analytics stores visitor information in an anonymised form and the cookies used by Google Analytics do not store any sensitive data, or data which identifies you personally.

Name _ga
Typical Content

Used to distinguish users.

The _ga cookie is part of Google analytics, and is used to distinguish users. This cookie does not contain any of your personal information.

More info can be found here

Expires 2 years

Other Cookies

Name cb-enabled
Typical Content This cookie saves your selection upon your consent for cookie usage.
Expires 1 year


How to delete and block our cookies

If you want to delete or block our cookies you can do so using your browser's settings. If you would like detailed instructions as to how to do this we recommend you take a look at the guides at AllAboutCookies.org. Your use of our website without modifying your cookie settings means you consent to our use of cookies.

Data Collection and Purpose Specification

There are forms on some of our websites which allow users to pass personal data to us. In every case, the purpose of the form is indicated clearly and alternative methods suggested.

We do not collect or use personal data for any purpose other than that stated clearly at the point of collection.

Disclosure and Visitor Choice

Visitors must fill in online forms to disclose any information. The purpose of these forms and their security level is clearly stated, and alternative methods of communication are suggested.

Confidentiality / Security

Each time a contact form which permits the transmission of personal data is used on our website, the information is delivered to us in a standard unencrypted email message. This is indicated on the form and users are advised not to send us confidential information using this method.

Access to the personal data we may hold about you

You can ask us whether we are keeping personal data about you by sending postal mail to this address – HALL PLACE VETERINARY CENTRE, LEE FARM, LEE LANE, PINKNEYS GREEN, BERKSHIRE SL6 6PE

Upon request we will provide you with a readable copy of the personal data which we keep about you, although we may require proof of your identity. We will provide the information upon payment of the current statutory fee, which is £8.

We allow you to challenge the data that we hold about you and, where appropriate, you may have the data amended, erased or completed.

Privacy Compliance

Our privacy policy is compliant with the following instrument: Data Protection Act 1998 (United Kingdom).

In order to demonstrate that our privacy policy accords with the above privacy instrument, we are subject to an Independent Data Protection Authority supervision

Independent Data Protection Authority supervision

Designation of the authority: United Kingdom Information Commissioner
URL: https://ico.org.uk
Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, England SK9 5AF
Telephone: Enquiry/Information Line: 01625 545 745
Switchboard: 01625 545 700

Privacy Support

If you have an enquiry or concern about our privacy policy, please contact:

Name/designation: TESSA DREW
Address: HALL PLACE VETERINARY CENTRE, LEE FARM, LEE LANE, PINKNEYS GREEN, BERKSHIRE SL6 6PE
Phone Number: 01628 622086
Fax Number:
01628 634393
Email Address: hallplacevet@btconnect.com

If you are not satisfied with our response to your concern, you may wish to contact the United Kingdom Information Commissioner, https://ico.org.uk